الاستبدال والاسترجاع

Modified and detailed exchange and return policy We at Ovihilia Store strive to ensure a fair and transparent shopping experience for all our valued customers, while protecting the store's rights from misuse. First: Conditions of exchange and return: 1. Products eligible for exchange or return: Original packaging with intact labels. Unused products. Products free from any defects or damage. Products that meet the order specifications. 2. Products excluded from exchange and return: Underwear. Pyjamas. Accessories. Perfumes and cosmetics. Medical products and dietary supplements. Custom-made products. Products sold as part of complete sets. Products sold with discounts and offers. Turkish products (not accepted for exchange or return). 3. Duration for exchange and return: Exchange or return requests can be made within 7 days from the date of receiving the order. Second: Steps for exchange and return: 1. In case of a product error or receipt of a damaged product: Take a video clip along with clear photos showing the condition of the products. Send the video and photos via the dedicated email ([email address]). A specialized team will verify the request and respond within a reasonable time. If approved, you will be provided with an address to send the products. 2. If the customer wishes to exchange or return for personal reasons: The customer bears the shipping costs, starting from 40 Riyals for return and 75 Riyals for exchange. Contact customer service via WhatsApp ([WhatsApp number]) to schedule pickup and pay the shipping fees. Refunds can only be made via bank transfer or payment gateway within 14 days from the date of receipt. The return process through shipping companies takes 14 days. Third: Protection from misuse: We reserve the right to refuse any exchange or return request if the policy conditions are not met. We reserve the right to verify the authenticity of returned products before approving the refund. We reserve the right to block any customer from using our services if misuse of the exchange and return policy is proven. Fourth: Additional information: Products can be exchanged due to manufacturing defect, breakage, or damage within 7 days of receiving the order, with the store covering shipping costs. After 7 days, products are subject to the product warranty policy through visiting maintenance centers. Fifth: Important tips: We advise reading the exchange and return policy carefully before purchase. If you have any inquiries, do not hesitate to contact customer service. Keep the invoice or purchase receipt as proof of the transaction. Ensure the packaging of the product is intact when sending for exchange or return. We are committed to providing the best service to our valued customers, and we hope you adhere to the exchange and return policy to continue offering this service. Thank you for your understanding. Contact us: Website: https://ovihilia.com/ Email: [email protected] Phone number: +966 50 544 3755 Address: Al Falah District, Jeddah, Saudi Arabia 23762 Also, here are some useful links: Our Instagram page: https://www.instagram.com/ovihilia1 Our YouTube channel: https://www.youtube.com/channel/UCgyQG-bNW8MyEKx31jvqiNQ Our Facebook page: https://www.facebook.com/Ovihilia/ Our TikTok account: https://www.tiktok.com/@ovihilia We answer all your questions and inquiries during official working hours: From 9 AM to 7 PM And from 7 PM to 12 AM